Terms & Conditions

• The Service is provided for the sole purpose of enabling you to book clinic appointments, pay bills via UPI, upload documents (including prescriptions and reports), consult doctors over video, and access your medical records at HealthNest Clinic.
• You confirm that information you provide (name, phone, age, medical history, documents) is accurate, complete, and belongs to you or a family member you are authorised to represent.
• You are responsible for keeping your login credentials (including the OTP sent to your phone and any password) confidential. You must notify us immediately of any unauthorised use.
• The Service is not for medical emergencies. For life-threatening situations, call 102 or visit the nearest emergency room.
• We may suspend or terminate accounts that misuse the Service, submit false information, or threaten the safety or privacy of other patients and clinic staff.

• Data you submit (demographic details, medical history, allergies, vitals, uploaded prescriptions, lab reports, payment screenshots and UTR references) is stored on secure, access-controlled servers.
• We retain your medical records in line with Indian clinical practice guidelines — a minimum of three years from your last visit, and longer where required by law.
• We use encryption in transit (HTTPS), hashed passwords, and role-based access controls so that only your treating doctors and authorised clinic staff can view your records.
• You may request a copy, correction, or deletion of your personal data at any time by writing to privacy@healthnestclinic.com. Deletion requests respecting mandatory legal retention periods will be processed within thirty (30) days.
• We will never sell your personal or medical data to advertisers, insurers, or other third parties.

By creating a HealthNest Clinic account you give informed consent for the following limited sharing of your personal and medical data for the purposes of your treatment:

• Your name, age, gender, contact details and complete medical record (including vitals, prescriptions, reports and uploaded documents) will be made available to the clinic doctors and clinical staff who are directly involved in your care at HealthNest Clinic (currently Dr. Akansha Tewari, Dr. Abhilasha Misra, and any future consulting physicians the clinic engages).
• If you book an appointment on behalf of a linked family member, their record is shared on the same basis for the purpose of their treatment, after their consent has been captured.
• Clinic receptionists and administrative staff may view your contact details, appointment history, payment status and bills strictly to coordinate your visit, dispatch your reports and resolve billing queries.
• Information shared under this clause is used only to diagnose, prescribe, treat and follow up on your medical condition. It is not used for marketing or any secondary purpose without a separate consent from you.
• Where law enforcement or a court lawfully requires us to disclose records, we will respond strictly to the extent required and, where legally permissible, notify you.

• By ticking the communications consent checkbox during sign-up (or at any time later from your profile), you authorise HealthNest Clinic to send you messages on the phone number you registered via WhatsApp and SMS.
• These messages include: appointment confirmations and reminders, pre-visit instructions, slot-reschedule alerts, bill & payment receipts, prescription PDFs, lab-report ready notifications, and periodic health tips relevant to your clinical conditions.
• Transactional messages (bookings, bills, prescriptions, lab reports) are considered essential for the Service and will continue even if you opt out of promotional updates.
• You can withdraw consent for promotional / health-tip messages at any time by replying STOP to any such message, or by writing to privacy@healthnestclinic.com.
• Standard carrier charges may apply for SMS. WhatsApp messages are delivered via official Business API templates and incur no cost to you.

Payments for consults, lab tests and bills are collected via direct UPI to the clinic VPA. You are responsible for submitting a correct UTR reference or payment screenshot. Reconciliation and manual verification are performed by the clinic team; verified payments are reflected on your dashboard within 24 hours during working days.

We may update these Terms from time to time to reflect changes in law, our services, or best practice. Material changes will be notified via the portal and SMS. Continued use of the Service after a change constitutes acceptance of the new Terms. The timestamp of your consent to the current version is recorded against your profile for audit purposes.

Questions, data-rights requests, or grievances may be addressed to privacy@healthnestclinic.com or by phone to +91 83828 11224.